Customer-Centered Management
Category: Business
Description: more
Hosted by: CustomerExperience
Phone Number: (724) 444-7444
Call ID: 95742
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Title: Power of Personas in UX Design & Customer Experience (HealthEdge)
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Episode Starts In:
Last Recording
Title: How to Drive Customer Engagement across the Organization (MarketCulture)



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Scheduled Episodes

Time: Duration: Title:
07/27/2018 02:00 PM EDT
30 min
Power of Personas in UX Design & Customer Experience (HealthEdge)
08/17/2018 02:00 PM EDT
30 min
Setting Up the Employee Experience for Excellent Customer Experience

Past Episodes (52)

Time: Duration: Title: Recordings:
07/26/2013 01:00 PM EDT
31:48
Customer Experience Transformation via Customer-Focus Immersion (Adobe)
   
12/04/2012 12:00 PM EST
28:23
Insights to Our Customers' World (Sungard)
   
08/15/2012 02:00 PM EDT
25:30
Customer-Driven Business Cases (Citrix)
   
05/02/2012 02:00 PM EDT
29:22
Putting Customers 1st: If Not You, Who? (TELUS)
   
04/25/2012 02:30 PM EDT
28:35
Customer Experience Ownership by All Employees (Philips)
   
04/18/2012 12:00 PM EDT
32:44
Customer-Focus Journey by Customers' Desired Outcomes (CenturyLink)
   
03/06/2012 02:00 PM EST
28:05
Customer Experience Right the 1st Time (Safelite)
   
08/29/2011 04:30 PM EDT
27:41
Customer Experience Transformation: Product- to Client-Focus (SunTrust)
   
06/21/2011 11:00 AM EDT
28:12
Closing the Loop for Customer Experience Improvement (Intuit)
   
03/10/2011 12:00 PM EST
22:47
Customer Centricity for Strong Business Results (tw telecom)
   
03/10/2011 12:00 PM EST
23:54
Marketing's Role in Customer Experience Management (Aon)
   
03/10/2011 11:45 AM EST
26:07
Customer Centric Sales & Marketing (Kimpton)
   
03/10/2011 11:30 AM EST
23:55
Customer Experience Social Media Conversations (Dell)
   
03/10/2011 10:30 AM EST
20:24
Improve Customer Experience via Operations (Virgin Mobile)
   
03/10/2011 10:00 AM EST
22:38
Employee Engagement & Customer Focus (Coca Cola)
   

Reviews


- Reviewer: amina03 02/10/16 03:44 PM EST

- Reviewer: tarantula589 02/10/16 03:43 PM EST

Customer Centric Culture Online Conversation - Reviewer: CustomerExperience 02/10/16 03:39 PM EST
Full Comment: Here are some resources for the last questions that came in: https://clearactioncx.com/customer-centric-culture-resources/