Customer-Centered Management
Category: Business
Description: more
Hosted by: CustomerExperience
Phone Number: (724) 444-7444
Call ID: 95742
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Last Recording
Title: How Customer-Centered Management is Like Jenga



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Nothing Scheduled

Past Episodes (51)

Time: Duration: Title: Recordings:
03/15/2016 03:00 PM EDT
29:12
Customer Experience Metrics (Lindberg/Hunsaker)
   
03/11/2016 04:00 PM EST
35:10
Human-Centered Design Drives Customer-Centricity (AT&T)
   
02/10/2016 03:00 PM EST
32:13
Customer-Centric Culture (Lindberg/Hunsaker)
   
01/14/2016 03:00 PM EST
29:18
Customer Experience Strategy (Lindberg/Hunsaker)
   
11/24/2015 03:00 PM EST
34:31
Anatomy of a Customer Experience Team (Lindberg/Hunsaker)
   
09/09/2015 04:00 PM EDT
31:32
Cross-Functional Employee Engagement in Customer Experience (EMC)
   
08/12/2015 11:00 AM EDT
36:17
Engaging Everyone in Customer Experience Improvement (VMware)
   
07/30/2015 12:00 PM EDT
35:12
Organizational Collaboration for Customer Experience Growth (SunTrust)
   
07/10/2015 12:30 PM EDT
25:57
Holistic Customer Experience Planning (John Deere)
   
04/14/2014 02:00 PM EDT
29:08
Customer-Focused Engagement (San Jose Sharks)
   
02/14/2014 01:00 PM EST
27:17
Engaging Hearts & Minds in Customer Experience Management (Rembach)
   
02/03/2014 03:00 PM EST
31:43
Customer Experience-Based Strategy (Borghesi)
   
08/26/2013 01:00 PM EDT
30:44
Customer Experience Business Results via Lean Six Sigma (GE)
   
08/21/2013 01:00 PM EDT
40:02
Customer Experience Journey Mapping as a Team Sport (ICW)
   
07/26/2013 01:00 PM EDT
31:48
Customer Experience Transformation via Customer-Focus Immersion (Adobe)
   

Reviews


- Reviewer: amina03 02/10/16 03:44 PM EST

- Reviewer: tarantula589 02/10/16 03:43 PM EST

Customer Centric Culture Online Conversation - Reviewer: CustomerExperience 02/10/16 03:39 PM EST
Full Comment: Here are some resources for the last questions that came in: https://clearactioncx.com/customer-centric-culture-resources/