Customer Experience Transformation
Category: Business
Description: more
Hosted by: CustomerExperience
Phone Number: (724) 444-7444
Call ID: 95742
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Last Recording
Title: Customer Experience at the Center of Our Business (Reliant)



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Past Episodes (50)

Time: Duration: Title: Recordings:
06/27/2017 01:30 PM EDT
27:55
Customer Experience at the Center of Our Business (Reliant)
   
05/12/2017 02:30 PM EDT
27:44
Outside-In Drives Inside-Out Customer Experience (SHRM)
   
04/26/2017 11:30 AM EDT
27:38
Customer Experience Scorecards: How to Give Them Teeth
   
03/16/2017 02:00 PM EDT
29:35
How to Create & Rollout Customer Experience Scorecards
   
02/16/2017 02:00 PM EST
29:35
Customer Experience Scorecards: What to Measure
   
11/01/2016 03:00 PM EDT
29:35
State of Customer Experience Management: Progress & Aspirations
   
10/04/2016 03:00 PM EDT
24:00
Customer Experience Excellence: How Far We Have Come & Need to Go
   
08/26/2016 11:00 AM EDT
30:36
Customer Experience Personas (Lindberg/Hunsaker)
   
07/18/2016 03:00 PM EDT
30:47
Successful Voice of the Customer Programs
   
06/23/2016 03:00 PM EDT
30:32
UX vs. CX vs. IX vs. CXD -- Demystifying the Acronyms
   
06/01/2016 03:00 PM EDT
30:52
Customer Lifetime Value (Lindberg/Hunsaker)
   
05/24/2016 02:00 PM EDT
51:35
Customer Experience Emotions & Motivation via Video (Cisco)
   
04/19/2016 03:00 PM EDT
30:31
Customer Experience Analytics (Lindberg/Hunsaker)
   
03/29/2016 05:30 PM EDT
30:42
Avoid the Customer Experience Metric-Centric Trap (eBay)
   
03/15/2016 03:00 PM EDT
29:12
Customer Experience Metrics (Lindberg/Hunsaker)
   

Reviews


- Reviewer: amina03 02/10/16 03:44 PM EST

- Reviewer: tarantula589 02/10/16 03:43 PM EST

Customer Centric Culture Online Conversation - Reviewer: CustomerExperience 02/10/16 03:39 PM EST
Full Comment: Here are some resources for the last questions that came in: https://clearactioncx.com/customer-centric-culture-resources/